ShortMind Privacy Policy

1. Scope and Identity of the Personal Information Processor

This Privacy Policy applies to our collection, storage, use, sharing, entrusted processing, deletion, and protection of your personal information when we provide services through shortmind.ai, shortmind.net, and their related pages, products, and features.

When you register an account, manage subscriptions, purchase credits, submit support tickets, visit our website, complete security checks, or when we process data for operations, risk control, settlement, customer support, and product improvement, Guangzhou Jitan Technology Co., Ltd. (广州极探科技有限公司) will usually act as the personal information processor.

When you or your organization upload videos, audio, subtitles, covers, scripts, or other materials and use ShortMind for clipping, packaging, export, publishing, or collaboration, we may process that content on your or your organization's instructions. In those scenarios, you or your organization are responsible for ensuring that all required rights, permissions, and legal bases have been obtained.

2. Categories of Personal Information We May Collect

Different product modules, plans, and user flows may involve different categories of information. Some information is necessary to provide the core service. If you choose not to provide such information, we may be unable to deliver the relevant feature. Other information may be used for enhanced features, analytics, or optional services, and you may decide whether to provide it based on the relevant interface prompts.

1. Account and identity information, such as your email address, login credentials, nickname, avatar, team name, invitation relationship, and third-party login identifier.
2. Contact and support information, such as inquiry details, support tickets, feedback, email correspondence, troubleshooting screenshots, communication records, and related attachments.
3. Transaction and subscription information, such as plan type, order details, payment status, invoicing details, and records of credit purchases and usage. We generally do not store your full bank card number directly, and payment processing may be handled by third-party payment service providers.
4. Uploaded and generated content, such as videos, audio, subtitles, scripts, cover assets, project names, editing instructions, and the titles, captions, labels, scores, export files, and publishing settings generated from those inputs.
5. Device and log information, such as IP address, device identifiers, browser type, operating system, access time, page path, error logs, API request logs, and basic diagnostic data.
6. Platform integration information, such as account identifiers, channel details, access tokens, publishing destinations, and callback status when you connect YouTube, TikTok, Instagram, LinkedIn, or similar platforms.
7. Cookie and similar technology information, such as login status, language preference, security verification identifiers, local storage entries, and identifiers used for analytics.

3. How We Use Your Personal Information

If we intend to use your personal information for a new purpose that is inconsistent with this Privacy Policy, or otherwise process your information beyond what is reasonably necessary, we will provide additional notice and, where required by law, obtain your separate consent.

1. To provide core services such as account registration, login verification, identity recognition, team collaboration, plan management, service notifications, and customer support.
2. To process your uploaded materials and provide AI clipping, caption generation, title suggestions, clip scoring, aspect ratio reformatting, export, distribution, and publishing functions.
3. To maintain service stability and security, including troubleshooting, risk control, permission management, abuse prevention, anti-fraud measures, log auditing, and performance optimization.
4. To process orders, subscriptions, credits, renewals, refunds, settlement, invoicing, and other transaction-related matters.
5. To analyze product usage, evaluate feature performance, improve our interface and workflows, and continuously optimize model usage and service experience.
6. Where permitted by applicable law or based on your consent, to send service updates, operational notices, event information, or marketing communications directly related to our products.

4. Cookies and Similar Technologies

We may use cookies, local storage, pixel tags, or similar technologies for purposes such as maintaining login sessions, remembering language preferences, conducting security verification, measuring service usage, and optimizing functionality.

You can manage, delete, or restrict some cookies through your browser settings. However, if you disable certain necessary cookies or local storage capabilities, login persistence, preference settings, payment flows, or some features of ShortMind may not function properly.

1. Necessary cookies, which support login, session continuity, security controls, and core page functionality.
2. Preference cookies, which remember language, interface settings, and certain usage preferences.
3. Analytics cookies, which help us understand usage patterns, assess performance, and improve the website experience.

5. How We Share, Entrust, or Disclose Personal Information

We do not sell your personal information to unrelated third parties. We only share, entrust, transfer, or disclose relevant information when it is necessary to provide our services, required by law, or otherwise authorized by you.

1. Entrusted processing: We may engage cloud service, storage, content delivery, payment, customer support, analytics, security, or model service providers to process information within the agreed scope, and we require them to adopt appropriate confidentiality and security measures.
2. Third-party platform integrations: When you actively connect or publish to third-party platforms, we may transmit relevant data to the extent necessary to provide the requested functionality.
3. Corporate transactions: In the event of a merger, demerger, restructuring, asset transfer, or similar transaction, relevant information may be transferred as part of that transaction, but we will require the new recipient to continue to be bound by this Privacy Policy or equivalent protection obligations.
4. Legal obligations: We may provide relevant information in accordance with applicable laws and regulations, or in response to legitimate requests from regulators, courts, administrative authorities, or for national security and public safety purposes.

6. AI Services, Uploaded Content, and Third-Party Personal Information

ShortMind's core features depend on videos, audio, subtitles, scripts, covers, and other materials that you upload, import, or synchronize. We process those materials to the extent necessary to provide clipping, recognition, scoring, packaging, export, and distribution functions.

If your uploaded content contains third-party personal information, voices, likenesses, account information, or other identifiable data, you are responsible for ensuring that you have obtained all necessary rights, permissions, and legal bases to upload, process, edit, generate, and distribute that content.

To provide the relevant features, we may rely on our own models or third-party AI, cloud computing, and content processing capabilities. Unless required by law, necessary to provide a feature you actively choose, or otherwise separately authorized by you, we will not use your uploaded content for public display or for purposes unrelated to providing the current services to you.

7. Retention Period and Cross-Border Transfers

We retain your personal information only for the shortest period necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required by law or is necessary to resolve disputes, perform obligations, or maintain transaction security.

Once the retention period expires or the processing purpose has been achieved, we will delete or anonymize the relevant information in accordance with applicable law. Where immediate deletion is technically difficult, we will stop processing the data except for storage and necessary security measures.

Due to the practical needs of cloud infrastructure, content delivery, platform integrations, and model services, your personal information may be stored within mainland China and, where legally compliant, may also be transferred to countries or regions outside mainland China. If cross-border transfer of personal information is involved, we will take the necessary compliance measures required by applicable law and, where legally required, provide notice to you or obtain your separate consent.

If you are located outside mainland China, you understand that your personal information may be transferred to servers or service providers outside your jurisdiction. We will use reasonable protective measures, but data protection rules may vary across jurisdictions.

8. How We Protect Your Personal Information

Although we will make reasonable efforts to protect your personal information, no internet transmission or information system can be guaranteed to be absolutely secure. Please protect your account, password, access tokens, and devices, and avoid uploading or sharing sensitive information in untrusted environments.

1. We adopt reasonable security measures such as access controls, permission segregation, encryption in transit, storage protection, log auditing, and backup and recovery processes.
2. We apply tiered authorization controls to employees, partners, and processors based on business need, and require them to undertake confidentiality obligations.
3. If a personal information security incident occurs or may occur, we will take remedial measures in accordance with applicable law and, where necessary, notify competent authorities and affected individuals.

9. Your Rights

If you wish to exercise any of these rights, please contact us at support@shortmind.ai. To protect account and data security, we may ask you to complete identity verification and will respond within the period required by applicable law.

1. To access, copy, correct, or supplement your account information, transaction records, and other personal information that you are legally entitled to obtain.
2. To delete some of your information or project content, or to request account cancellation where the relevant conditions are met.
3. To withdraw the consent you have previously given, without affecting processing carried out before such withdrawal based on that consent.
4. To raise questions about automated decision-making, marketing communications, or cross-border transfers, or to exercise other rights granted under applicable law.
5. To request an explanation of our personal information processing rules, or to complain or report to a competent regulator.

10. Children's Privacy

ShortMind is primarily intended for individuals, teams, and organizations with the appropriate legal capacity. We do not knowingly collect personal information from children under the age of fourteen without the consent of their guardian.

If we become aware that we have processed a minor's personal information without the legally required guardian consent, we will delete the relevant information or take other necessary measures in accordance with applicable law.

11. Updates to This Privacy Policy

We may update this Privacy Policy in response to changes in law, product functionality, or operational arrangements. The updated version will be posted on the relevant page, and we may also notify you through interface prompts, in-product messages, email, or other reasonable means.

If an update may materially affect your important rights or obligations, we will provide more prominent notice and, where required by law, obtain your renewed consent.

12. How to Contact Us

If you have any questions, comments, complaints, or suggestions regarding this Privacy Policy, our personal information processing activities, account security, or your data rights, please contact us at support@shortmind.ai. We will review and handle your request as soon as reasonably practicable after completing the necessary verification steps.

If you believe that our processing of your personal information has infringed your lawful rights, you may also lodge a complaint with a competent authority or otherwise seek remedies available under applicable law.